Bilingual Customer Service Representative – Chinese/English

Location: Our Daily Bread Ministries Office in Windsor, Ontario, Canada

Work Team: Customer Service Team

Employment Status: Permanent, Full Time (Hourly Wage, 40 hours/week)

Start Date: Immediate

Position Summary:
Bilingual English/Chinese Customer Service Representative includes answering inbound and/or placing outbound Chinese/English phone calls to fulfill all Ministry, Subscriber and Donor requests. Process mail-in orders, donations, and provide information on products produced by Our Daily Bread Ministries. Interact with Customers via email, Facebook, Twitter, or other social media platforms. Promote Chinese resources to Churches and other ministries across Canada. Travel to some Chinese conferences, conventions or events to set up display tables and share Our Daily Bread resources in an interactive environment.

Essential Functions
1. Respond to incoming phone calls or emails and analyze requests.
2. Enter customer requests into the database for the fulfillment of product requests.
3. Compose letters and e-mail in response to inquiries as needed.
4. Respond to questions or comments left on the Our Daily Bread Ministries Canada Facebook page.
5. Detail-oriented with the ability to scrutinize and analyze anticipated requirements of donors and subscribers.
6. Process automated/internet orders as needed.
7. Assist with other outreach functions and social media.
8. Communicate needs and desires clearly and concisely.
9. Introducing Our Daily Bread Ministries teaching materials to churches and other Christian groups across Canada.
10. Promote Our Daily Bread Ministries material through table displays at local Christian community events, churches and organizations. Some lifting and carrying of boxes is required.
11. Travel within Canada and the United States will be required.

Study or Knowledge and Experience
• Fluent in English. Also fluent in Mandarin, Cantonese, or both.
• Secondary School degree or diploma.
• Experience in customer service/telephone service.
• Excellent customer service/people skills and pleasant manner on phone.
• Must demonstrate aptitude in organization.
• Demonstrated ability in word processing, spreadsheets, and scheduling software.
• Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development.

Internal Work Environment
• Involves complex communication with individuals/groups throughout the organization and with the public. Clear and concise communication is essential.
• Discretion, accuracy, and tact are required to deal with some personal and confidential issues presented by callers.

External Work Environment
• Extensive outside communication with Our Daily Bread readers and donors.
• Responsible to provide a positive relationship/impression of Our Daily Bread Ministries.
• Some topics are sensitive and confidential and may require encouragement/prayer while on the phone.

Stewardship of Resources
• Responsible for handling credit cards and keeping member information secure.
• Able to effectively handle callers, while ensuring efficient use of telephone time on toll-free telephone lines.
• Must allocate time resources in an efficient and organized manner.

Miscellaneous notes for consideration:
• This position is within a secure environment, which requires a background check and police clearance as a part of the employment conditions. An employment contract and confidentiality agreement are also required to conform to privacy policies.
• Should be comfortable with their faith and biblical knowledge.
• Participate in daily devotional discussion and prayer time.
• Must be able to legally work in Canada.  We are unable to assist with any immigration requests.

Our Daily Bread Ministries Canada is a Christian religious ministry that is primarily engaged in serving the interests of Christians who wish to bring the good news of Jesus Christ to both Christians and non-Christians. An express occupational requirement for all employees is that they both abide by and are able and willing to promote the Christian faith as expressed in the employee manual as an integral part of their duties. Our Daily Bread Ministries Canada is a Bible Engagement ministry faithful to biblical principles, our statement of faith and the richness of our organization’s history. Our commitment to diversity is reflected in our ministry’s mission, vision, values, and ethos.

To apply for this position, please send an email to to the address shown below, including a cover note about yourself, why you would be a fit for working in a ministry environment, and attach a copy of your current resume.

Email to: 

Resume’s may also be sent to: P.O. Box 1622, Windsor, Ontario N9A 6Z7

or dropped off at 11325 Firgrove Drive, Windsor